Our Programmes
Business Studies
SCCIOB has been charted since its inception to provide a diverse range of business, management and skill specific programmes to meet the training & development needs of various industries.
Our Business Studies programmes focus on equipping our learners with comprehensive management knowledge and practical solutions to deal with rapidly changing business environments effectively. SCCIOB works closely with industry partners in the development of our programmes and is the sole training institute that offers Chinese as mode of instruction for most of the diplomas and certificates programmes in Singapore.
Scroll down to view our Business Studies programmes below or view all Our Programmes at a Glance
WSQ Diploma in Logistics (Sales and Customer Service)
Sales and Customer Service has an essential role to play in every mark...
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WSQ Diploma in Logistics (Freight Forwarding and Operations)
Freight forwarders should be experts at organizing the tasks required ...
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WSQ Food Services
Increasingly, local food and beverages (F&B) companies are using techn...
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WSQ Diploma in Tourism
Equips learners to pursue careers in the BTMICE industry, from the man...
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WSQ Diploma in Tourism (Venue Management and Operations)
Equips learners to apply essential knowledge and skills pertaining to ...
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Supply Chain Management
Focused on a more traditional management and business based approach, ...
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WSQ Diploma in Retail (Retail Operations)
Develop business opportunities, manage operational and service excelle...
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WSQ Diploma in Retail (E-Commerce (Omni-Channel))
Gain the managerial and supervisory skills to optimise e-commerce oper...
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WSQ Diploma in Retail (Marketing)
Optimise the marketing activities of an organisation through identifyi...
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WSQ Diploma in Design (Business)
Be equipped with the right skills to incorporate Design Thinking into ...
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WSQ Diploma in Design (Innovation)
Adopt emphathetic design to determine user's needs and wants, facilita...
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Certificate in Supervisory Management
Improve your role as a supervisor and effectively bridge the gap betwe...
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Service Leadership
Acquire the skills and competencies to operationalise and implement se...
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Fundamentals of the Personal Data Protection Act 2020
Understand the Personal Data Protection Act (PDPA), identify possible ...
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Leadership & People Management
A systematic approach to acquire corporate leadership capabilities and...
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WSQ Certificate in Service Excellence
Equip yourself with the resilience to handle challenging situations an...
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WSQ Advanced Certificate in Service Excellence
The WSQ Advanced Certificate in Service Excellence aims to groom servi...
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WSQ Advanced Certificate in Team Leadership
For leaders wanting to refine their strategic skills, the WSQ Advanced...
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EXCELing in Financial Analytics and Reporting
Microsoft Excel is a powerful tool which can be harnessed to turn huge...
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Introduction to Finance Management for Non-Accountants
Gain a clear knowledge & understanding of the value of a firm/project'...
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Certificate in Understanding China Taxation System
Conducted in English, it will provide non-China nationals a thorough u...
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Certificate in Financial Accounting
Conducted in Mandarin - pick up the basic fundamentals of financial ac...
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Events Planning and Management
Develop, manage and execute event plans according to agreed timelines ...
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Delegates and Participants Management
Manage policies and procedures for the management, registration and en...
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Sponsorship Management
Identify sponsorship requirements and organise activities according to...
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Resource Management
Equips learners to make use of tools and techniques to monitor resourc...
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Project Management
Facilitate brainstorming discussions, encourage idea generation and sh...
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MICE Equipment Management and Venue Management
Develop purchasing, leasing and maintaining equipment service contract...
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Manpower Planning
Conduct project level manpower forecasts to bridge gaps between manpow...
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Workplace Safety and Health Performance Management
Develop Workplace Safety and Health (WSH) inspection plans and review ...
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Managing Stakeholder Expectations
Deliver service excellence that is in line with the organisation’s cus...
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Sales Target Management
Set, analyse and achieve store sales targets to guide sales performanc...
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Customer Loyalty
Manage customer loyalty and retention programmes within the organisati...
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Service Information and Results
Analyse customer data to establish and improve the level of service qu...
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Service Challenges
Develop service recovery frameworks, cascade service recovery procedur...
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Problem Identification
Identify root causes and underlying factors of problems or situations ...
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Process Improvement
Evaluate, report and resolve service shortfalls in line with organisat...
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Productivity and Innovation Strategy
Manage systems to evaluate effectiveness of the productivity framework...
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Business Opportunities Development
Identify necessary sources of information, extract applicable informat...
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Brand Portfolio Management
Manage and execute branding features to create impactful point of diff...
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E-Commerce Campaign Management
Develop detailed e-Commerce campaigns, liaise with partners to enhance...
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Social Media Marketing
Evaluate the potential and suitability of social media marketing oppor...
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Order Fulfilment and Returns Processing
Develop, revise and monitor order fulfilment guidelines to be competit...
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Crisis Management
Allocate resources to handle a crisis, identify crisis response and re...
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Write a Business Plan
Learn to write an impressive business plan through systematic approach...
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Apply Basic Negotiation Skills and Techniques
Identify negotiation outcomes and the roles and responsibilities, prep...
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Certificate in Understanding Singapore Income Tax and Goods & Services Tax (GST)
Gain a clearer understanding on proper Income Tax and Goods & Services...
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Food and Beverage Inventory Management
Restaurants are more likely to find long-term success if they practice...
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Technology Application and Implementation
Technology has touched every aspect of life, including the food and be...
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Productivity Optimisation for Food and Beverages Operations
Unlike many other industries in process manufacturing, the food & beve...
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Emergency Response Management
Though emergency plans are important for all companies, they may be pa...
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Customer Acquisition and Relationship Management
Trying to understand customer acquisition in any business is probably ...
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Idea Generation and Selection
Facilitate brainstorming discussions, encourage idea generation and sh...
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Develop New Products/Services
Learn how to innovate product or service offerings and ensure that it ...
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Foster Service Innovation
Promote service innovation culture within the organisation and lead yo...
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Optimise Workforce for Service Excellence
Acquire the fundamental skills on how to develop manpower resource pla...
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Analyse Service Quality and Customer Satisfaction to Develop Service Recovery
Develop service recovery frameworks and implement improvement plans to...
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Lead with Service Vision
Covers how to conform to the organisation’s customer-focused strategy ...
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Develop Service Operations
Develop service operation plans to provide excellent service, evaluate...
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Manage Partnerships for Service Excellence
Assess and evaluate the effectiveness of service partnerships and impl...
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Lead Team
Lead the implementation of vision at operational levels within an orga...
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Manage Achievement of Results
Manage the achievement of results - develop team plans, monitor and re...
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Enable People
Support employees to develop their skills and expertise. Identify skil...
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Cultivate Workplace Relationships
Master the skills and knowledge required to cultivate harmonious and p...
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Manage Self
Take stock of yourself in terms of your capabilities as a leader, and ...
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Manage Change
Manage change processes when working with team leaders. It covers inno...
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Demonstrate the Service Vision
Recognise the importance of their role in contributing to the organisa...
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Engage in Service Innovation
Understanding the importance of service innovation and the methods and...
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Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of ...
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Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective comm...
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Role Modelling to Establish Customer Relationship
Learn to develop a role model of your organisation's service vision in...
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Manage Service Operations and Performance
Understand the effective management of resources while being able to m...
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Cultivate and Manage Service Performance
Manage a diverse service environment and improve service performance t...
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Secure Prospect Commitment
Identify and negotiate with potential customers to achieve sales, fina...
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Provide GEMS with a Positive and Professional Image
Equips learners in applying different techniques to serve the diverse ...
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Respond to Service Challenges
Equips learners with the necessary skills and knowledge essential for ...
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Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with cu...
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Practical Inventory and Warehousing Management
Learn about the various techniques in managing your inventory and turn...
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Essential Aspects of Cargo Insurance and Claims
With losses and abandonment prevalent in the logistics industry, this ...
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Import/Export Documentation and Procedures
Gain a thorough understanding of the documentation and procedures in i...
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Advanced Letters of Credit
Transportation of goods from exporter to importer involves many third-...
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Essentials of Letters of Credit
Letters of Credit serve as effective, inexpensive assurance of payment...
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Understanding Incoterms
Highly recommended for businessmen who make use of incoterms on a regu...
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Encourage People
Work effectively in the area of developing team members’ skills. Cover...
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Implement Change
Implement change processes within a workgroup. Identify opportunities ...
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Support Achievement of Results
Achieve results within a limited area of responsibility. Covers interp...
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Support Team
Support and lead a team. Conduct team planning activities, demonstrate
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Develop Self
Addresses the skills and knowledge required to model personal effectiv...
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Build Team Relationships
Build strong and productive work relationships in teams. Covering part...
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Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Suite
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
SkillsFuture
Lifelong learning and build deep skills that enable you to grow in your profession...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
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